Check the current balance
Review the visible personal balance and any eligible team wallet before starting a large request.
Creavax product guide
Creavax Credits and Billing: understand wallets, packages, charges and team spending
Credits and billing are easiest to manage when you separate three ideas: where credits are stored, which wallet is active for new work and what each generation is expected to cost.
BALANCE · WALLET · CHARGE · HISTORY
Know which wallet pays before a generation starts
Personal credits and team credits stay separate. Choose the active billing context first, review the visible estimate and use the billing history to understand completed charges.
PersonalOwn credits
TeamShared wallet
UsageRecorded charges
Quick start
Use the workspace in the right order
Follow this order for a clean first pass. You can return to the deeper sections when a permission, billing choice or destructive action needs more context.
Choose the payer
Use Settings > Credit account to choose Personal or an eligible team for new billed work.
Review the estimate
Read the exact price when the model is fixed-price or the visible estimate when provider usage determines the final charge.
Review billing history
Use Billing and related credit views to understand purchases, recorded charges and the wallet that paid.
Core capabilities
What you can do in this workspace
Use these capabilities to understand what belongs here, what connects to another workspace and which actions change public, billing or account state.
Personal wallet
Keep individually purchased or assigned credits separate from team-controlled balances.
Team wallet
Use shared team credits only when the active billing context is an eligible team.
Credit packages
Use Plans to compare available credit packages, validity periods and package terms before purchase.
Usage records
Review recorded billing activity so completed work can be traced back to the paying context.
Detailed workflow
Make each important action with context
These sections explain the decisions that matter most before you organize assets, spend credits, publish content, collaborate or change account access.
01
Separate balance from active billing context
Having credits in more than one place does not mean Creavax combines them automatically. Personal and team balances remain separate, and the active credit account determines which eligible wallet pays for new billed work.
Switch the billing context before generation. Changing it afterward does not retroactively move a completed charge between wallets.
- Confirm the active account before expensive work.
- Use Teams for membership and shared-wallet administration.
- Use Plans for new personal credit packages.
02
Read estimates and failures correctly
Some models can show an exact credit cost before submission. Usage-based providers can only show an estimate until the provider reports the billable usage. The final recorded charge can therefore differ from the previewed estimate.
Failed or interrupted jobs should be interpreted through the actual billing record and the platform refund behavior rather than by assuming every submitted request consumed the displayed estimate.
- Treat an estimate as an estimate when the provider is usage-based.
- Keep billing records when investigating a failed generation.
- Use the Refund Policy and Contact flow when a charge requires review.
Best practices
Work faster without losing control
- Choose the wallet before starting work, not after.
- Compare package validity as well as credits per dollar.
- Keep billing records when reporting a failed or duplicate charge.
Frequently asked
Questions about Credits & Billing
Quick answers to the questions that most often come up before using this workspace.
Do personal and team credits combine automatically?
No. They are separate balances. New billed work uses the active eligible credit account selected in Settings.
Why can the final charge differ from the estimate?
Usage-based models can depend on provider-reported consumption. Fixed-price models can show an exact amount, while usage-based models show an estimate before completion.
Where do I buy more credits?
Open Plans to review currently available personal credit packages and their validity terms.
Continue learning
Related Creavax guides
Continue with the next workspace only when it supports the same task, billing context or publishing flow.
Ready to use the real workspace?
Put the guide into practice
Open Credits & Billing, complete one small real task and return to this page when you need the detailed workflow.